Terms of sale

Last updated: 11 November 2026

This English version is provided for convenience. In case of discrepancy, the French version prevails.

Syndik is a brand of Coutolleau Holdings LLC, a Florida limited liability company (no. L26000454270), 1111 Oakfield Dr, Ste 115-4310, Brandon, FL 33511, United States.

These terms of sale apply to Syndik subscriptions taken out with Syndik by an agency ("the customer"). They supplement the terms of use. The customer is a business.

1. Plans

Plans, add-ons and their prices are shown on the Pricing page. A plan is billed per model per month (Solo, Team), or as a flat fee with included models and then a price per extra model (Agency, All-inclusive). Options (Dashboard, AI creation…) are added monthly; rented phones can be added to any plan. Script creation is included in every plan. The Solo plan does not allow inviting members.

Prices are in US dollars, excluding any taxes due in the customer's country, which remain the customer's responsibility.

2. Sign-up

The customer picks a plan, a number of models, add-ons and a period, creates an account and pays online. The account and the agency's workspace are only opened once payment is confirmed. There is no free trial.

3. Term and payment

• The subscription is monthly. The customer pays one, two or three months ahead.
• By card: payment is charged automatically at the start of each period, through Stripe, until cancellation. A receipt is sent by e-mail.
• Each period's amount is recalculated at its start according to the rules below (loyalty, discount code, number of models). Each month of a multi-month period has its own price.

4. What changes the price

• Loyalty: each month paid on time lowers the price by 5%, down to −30%. It applies to the plan and rented phones, not to other add-ons. A month paid late doesn't lower the price, nor raise it. A subscription left unpaid to the end, suspended or cancelled goes back to full price.
• 6th model free: from six models, one model is not counted (only one).
• Discount codes: a code is worth a percentage or an amount, for the stated number of months. A month paid with a code gets no loyalty discount and doesn't advance it: the two never stack.
• Changing plan, models or add-ons: requested in the app or through the contact form, applied from the next payment.

5. Unpaid subscriptions

• If a card charge fails, the customer is notified in the app and a new attempt is made automatically a few days later.
• If the second attempt also fails, access to the plan's tools is suspended. Further automatic attempts follow; as soon as one succeeds, everything reopens. After the last unsuccessful attempt, the subscription is cancelled.
• A period that ends without payment closes the plan's tools on that date.
• The price then goes back to full price (loyalty is reset).
• Money earned is always paid out. Non-payment, suspension or the end of a subscription only close the plan's tools: the Balance, the amounts collected for the customer and their payouts continue to the last cent.

6. No commitment, cancellation

The subscription has no commitment. The customer may stop it at any time, free of charge, from the Billing page in the app or through the contact form. Cancellation takes effect at the end of the period already paid: access runs until then, then the plan's tools close. Earned amounts keep being paid out.

7. Refunds

• A period that has started is not refunded, including pro rata.
• Syndik credits (bot, AI creation) are non-refundable, used or not.
• An amount charged by mistake, or twice, is refunded in full.
• As a business, the customer does not benefit from the consumer right of withdrawal.

8. Rented phones

Rented phones remain Syndik's property; Syndik hosts and maintains them. The customer accesses them remotely during the subscription. A faulty phone is replaced or repaired; only that phone is affected.

9. Referrals

An agency may recommend another through its referral link. The referrer receives a commission on the referred agency's first payment, at the rate shown in the app; an agency only counts once, and nobody can refer themselves. No commission is due on a refunded payment.

10. Chatting management

The "We run your chatting" offer is subject to specific terms agreed with the customer before the service starts.

11. Suspension by Syndik

Syndik may suspend a subscription in case of serious breach of the terms of use, fraud or unlawful use, after informing the customer except in an emergency.

12. Changes to prices and terms

Prices and these terms may change. A price change is announced in the app before the payment it applies to; the customer may then stop the subscription free of charge.

13. Governing law

These terms are governed by the laws of the State of Florida. In case of dispute, the parties first seek an amicable solution through the contact form.